Shipping & Handling
Delivery
We offer free shipping and insurance for Australia only for all items that are bought on the antiques-art-design.com website. This offer applies only to items that are bought on this site and not to items bought in the Antique-Art-Design store in Potts Point, Sydney. Additionally, we also offer free insurance for any items bought on the site to be delivered to international locations. All international orders are still required to pay freight.
Standard deliveries within Australia
You will receive your order in approximately 7-10 working days.
International deliveries
Countries outside of Australia will receive orders in approximately 10-14 working days.
On occasion, some shipments may take up to 3 weeks to arrive, depending on the amount of time needed for items to clear customs.
Postal charges does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are prohibited by law from marking the order as a "gift", even if the order is placed with the intention of later sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
Returns and Exchanges
Online Returns & Exchanges
Antiques-Art-Design strives to ensure you are satisfied with your purchase, so we would like to hear from you you are not completely happy with your item. These items need to be returned to either by mail to the Antiques-Art-Design Online store or in person to Antiques-Art-Design within 14 days of purchase.
If something isn't right, let us know by emailing with any questions you might have.
We are unable to offer returns on ‘sale’ items unless faulty or wrongly described. Returns will be accepted on any faulty merchandise within a reasonable timeframe that have been cared for and used in a manner that is appropriate to their age, use or purpose. .
A receipt is required for proof of purchase on return transactions.
To avoid delivery problems, we encourage you to send your returns back by registered post. We are not responsible for items that are not delivered to us.
Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges on any returned items.
If you are posting your returns, please send (with receipt) to
Antiques-Art-Design
Shop 3 / 115 Macleay Street
Potts Point
NSW 2011
Australia
InStore Returns & Exchanges
Returns or exchanges will be accepted on any faulty merchandise within a reasonable timeframe that have been cared for and used in a manner that is appropriate to their age, use or purpose.
A receipt is required for proof of purchase on return transactions.